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Stellar Scientific

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FAQs

What sort of company is Stellar Scientific?

Stellar Scientific is a service business that distributes life-science lab equipment and supplies. Our mission is: “to take care of those who take care of the rest of us.”

We do this by delivering an unparalleled customer experience that focuses on simplifying the entire process of maintaining a well-stocked and well-run research laboratory.

We strive to know our customer’s needs “better than they do” so that we can recommend cost effective solutions with the latest products to help our partners be fiscally smart and stay ahead of the curve.

We also have a knack for locating cool "toys" to make your lab work more colorful, productive and fun! 

We see ourselves as a "boutique" laboratory supply company that is focused on laboratory essentials. We have no desire to be the next Wal-Mart.

I’ve got an idea for something that would be helpful. Who do I contact?

All the best innovations started with a scientist/lab tech who found a “work-around” or a way to “tweak” an item to be more productive. Stellar Scientific has excellent relationships with global manufacturers and can work with you to bring your dream to life.

In today’s challenging marketplace, you need a partner you can trust who will help you maximize the return on your investment of time, energy and creativity. We’re not greedy. We want to help and be part of your special idea.

Send an email to innovation@stellarscientific.com to begin a discussion.  

What markets does Stellar Scientific serve?

Stellar Scientific supports scientific research across the globe. We partner with biotechnology firms, pharmaceutical companies, government agencies, the military, academic institutions, food and petroleum product companies, high schools and more.

Our website is designed for e-commerce with customers in the United States and Canada. Customers around the world are free to browse our website (we do use cookies to improve your shopping experience, please see here for a list of the cookies we employ).

Once you've done your shopping, contact us with your questions or to prepare a quote. Use the handy "chat with us" feature during regular business hours (8:30-6PM EST) or send us a message on the contact us page. 

We ship via UPS, FedEx and DHL worldwide, or will ship on your account with the carrier of your choice.

We accept POs and wire transfers from approved purchasers and institutions. We will work with your purchasing department on terms (usually, Net 30) to accommodate most situations.

Contact us with your needs and someone will reply quickly. Send an email to info@stellarscientific.com or fill out the form on our contact us page.

Do you have a GSA?   fedpoint-logo.jpg

If you are looking for GSA pricing, we offer custom quotes that are better than website pricing.

If you require a government contractor to orchestrate your purchasing, we are the lab-supply partner for FedPoint Systems LLC, a Virginia based certified 8(a) firm (Economically Disadvantaged Minority Woman Owned (EDWOSB), and Minority Owned). 

You may contact us directly or speak with the FedPoint Systems team with your laboratory equipment and supply needs. 

When I make a purchase, do I pay tax?

It is our policy not to charge tax for sales made through our internet portal except for where required by law. When purchasing from an exempt organization, please include your exemption number in the notes section for record-keeping purposes.  

What is your philosophy about customer service? 

Taking care of our customers and partners is the most important thing we do.

We will NEVER outsource our customer care department to an overseas call center.

When you have a question, you will reach a US based team that understands your problems, speaks your language and is uber committed to helping resolve issues very quickly.

There are many ways to reach us with a question, comment or concern. Call us, email us or chat with us right on the screen. Often you can find someone waiting to respond as late as 11PM EST. We do need sleep, but not much!

Do you offer free shipping?

Currently, our website is automated to not charge shipping (ground) on all orders over $250 within the Continental USA and Canada.

Large equipment items (usually, more than 100 lbs) that are subject to freight charges are reviewed on a case by case basis.  

There are two reasons why most large items still indicate free shipping. 

1. Depending on where the item is to be shipped, it is possible we can offer free freight. Give us a call and we'll let you know quickly. 

2. Google crawls our website and adds its own estimated shipping fee based on our location. However, this figure is highly inaccurate since almost all of these heavier pieces of equipment ship from our manufacturing partners who are located in a variety of states. 

By turning off the shipping field, the price Google reports is more accurate and a better reflection of the value we offer. 

We guarantee that shipping will NEVER be a deal-breaker. We know there is a lot of competition and we pledge to match your best deal, including free shipping.

Why did you choose this name for a life science company?

Because service is the essential mission of our company, we looked for a word that is both a noun and an adjective to summarize the experience of working with us.

How can I join the team?

Stellar Scientific is a brand that represents excellence. Become a brand ambassador by requesting a free “My Science is Stellar” lanyard. We’ll reward you with money off a future purchase to say thank you for joining the team and you’ll be notified of special deals before the rest of the public.

Follow us on Facebook and LinkedIN to find out when we post job openings and let us know what you do to make science stellar every day.