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Stellar Scientific

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Privacy Policy

This website is the responsibility of Stellar Scientific.

 

Stellar Scientific, can be contacted by mail at 2833 Smith Ave. Box #256 Baltimore, MD 21209, Attention: Web Dept.; or by e-mail at customerservice@stellarscientific.com.

 

The web server on which this website is housed is owned and maintained by Big Commerce.  The following policies apply to our domain www.stellarscientific.com.

 

Stellar Scientific, is not responsible for the privacy practices or the content of any other Web sites that are hyperlinked to or from www.stellarscientific.com

 

Personal Privacy on Stellar Scientific.com

 

Note: Stellar Scientific does not do e-commerce with customers outside of the USA and Canada. Nevertheless, we have revised some language to make it as easy as possible to understand what data we collect, when it is collected and for how long we keep it. 

 

Visitors from the EU and elsewhere can still browse our website (please see the list below of the cookies we employ to improve your browsing experience) and reach out to us by email to discuss their needs. 

 

Your shopping experience with Stellar Scientific:

 

You can browse Stellarscientific.com without disclosing any information about yourself. However, to receive access to the site's advanced features and services, we ask that you register by providing certain personal and/or company information.

 

If you wish to order products on this website or create a shopping cart to assess costs, you will be asked for contact information that includes: your name, phone number and e-mail address, shipping address, billing address and method of payment (credit card number).

 

Any information that is shared in the process of creating an account is securely stored by our shopping platform provider; Big Commerce. By retaining this information you are able to quickly log in and access purchase and payment history which makes the shopping experience much easier and fluid. 

 

Stellar Scientific shares data needed to process your order with our vendor and shipping partners (UPS, FedEx and DHL). 

 

All pages on this web site have encryption protection (https) so your entire browsing experience with Stellar Scientific is secure. However, some pages to which you link from this site may not be encrypted.

 

This site collects the domain name, IP address, computer type and browser type of site visitors. This information is aggregated and used internally for statistical analysis of visitor activity and usage trends.This information may also be used at the visitor's request to provide technical support.

 

Analytic data is generally deleted following 14 months from the time the data was collected unless it is determined to be needed for a longer period of time.  

 

Any information provided to us by site visitors in purchase orders, registration forms, and surveys will be used for authorized purposes only. We do not sell or otherwise provide any of this information to mailing list companies or other similar database organizations. 

 

We strongly suggest that visitors sign-up to receive our newsletter (email blast) and other notifications which are designed to inform our partners of the latest deals and specials. 

 

Session tracking and "cookies"

 

The product selection and ordering process requires that each Web page recognize your entire visit to the site - a technology known as a "session tracking." One way to accomplish session tracking is to save "cookies" to your computer. Our site, Stellarscientific.com may use cookies, or functionally equivalent technology, to accomplish session tracking.

 

Session tracking through the use of cookies allows you to place products in your Shopping Cart while browsing for other products and enables you to avoid re-entering data on multiple pages. In short, session tracking and the use of cookies help to make your visit to stellarscientific.com more efficient and more convenient. Stellar Scientific, Inc. does not use cookies or the information obtained through cookies for any purpose unrelated to your activities on stellarscientific.com.

 

Stellar Scientific, Inc. does not obtain personal information about you (such as your name, address, telephone number, or social security number) through the use of cookies or any other electronic means via stellarscientific.com unless you voluntarily supply that information to us through the registration process or other communications.

 

Please note: The "session ID" (as described below) is assigned to each session. If you visit stellarscientific.com and leave for any reason, your ID will have changed when you return. If you were a logged-in Registered User for the previous session, any items you placed in your Shopping Cart will be saved for you. If were not logged in, those items will be lost.

 

For the exhaustive list of cookies we collect see the List of cookies we collect section.

 

Google AdWords Remarketing

We do use cookies and special image files to record your visit to our website and will supply ads about our services as you travel the Web. We do limit the frequency of this advertising to a reasonable daily level.

Third party vendors including Google AdWords will use special cookies to deliver advertising on various websites not owned by Stellar Scientific. You can choose to opt out of this type of advertising by visiting the Ads Preferences Manager.  You may also opt out of third-party vendor's use of these advertising cookies by visiting the Network Advertising Initiative opt-out page.

Data Security

 

This site uses Secure Socket Layer encryption in the transmission of all information. All pages on this Web site have encryption protection (HTTPS). However, some pages to which you link from this site may not be encrypted. Although no systems or safeguards can be guaranteed as foolproof, our databases are protected from unauthorized access by firewalls, passwords and other mechanisms.

 

Registration

 

You can browse our Web site and online catalog without disclosing any personal information. However, if you wish to access more advanced features and services within our Web site, we ask that you register by providing certain personal information. This information may include but is not limited to your name, Stellar Scientific, account information, telephone number, e-mail address and credit card number. Stellar Scientific, uses this information to give you access to the following benefits:

 

  • View your special pricing online

  • View the current status of your orders

  • Use the Shopping and/or Quote Cart

  • Enforce purchasing controls required by your employer (if applicable)

 

The information you provide when you register is used only for the above purposes and to determine site activity and usage trends. You may also choose to receive promotional literature via e-mail or postal mail. We do not sell or otherwise provide this information to mailing list companies or other similar database organizations. 

 

If you wish to be removed from our database, you can call 844-300-7857, or e-mail us at customerservice@stellarscientific.com. If you tell us that you do not wish to have this information used as a basis for further contact with you, we will respect your wishes.

 

Ordering

 

If you wish to order products on stellarscientific.com, you will be asked for Contact Information (your name, phone number and e-mail address), your Shipping Address, Billing Address and Method of Payment (either a valid Stellar Scientific Account Number or a Credit Card Number). All pages on this Web site have encryption protection (HTTPS). However, some pages to which you link from this site may not be encrypted.

 

We store all personal data in a private database that is not connected to the Internet. The Billing Address and Method of Payment is used only by Stellar Scientific to secure payment for your order. Your Contact Information and Shipping Address may be shared with a product's manufacturer, if the product is shipped directly from the manufacturer. Order information will not be used for unauthorized purposes.

 

New Features and Promotional Information

 

Occasionally, Stellar Scientific, LLC may wish to inform you of new features of the site, special product promotions, contests or other marketing programs.

 

If you have registered, you will be offered these announcements via e-mail or postal mail. You will be given the ability to activate or deactivate the transmission of these announcements to you.

 

Certain areas of the site will inform you of how to take advantage of any contests, promotions, publications, and special benefits, which may be offered from time to time. These areas may require you to provide personal information, such as but not limited to your name, address, contact information and/or purchasing history. 

 

Contacting Stellar Scientific

 

Certain areas of the site can be used to request information such as product catalogs, ordering information, customer service or technical help. This site also has survey forms that solicit feedback to help us better serve your needs. Any personal information you submit for these purposes will be used only to provide you with the information you request. Stellar Scientific will not sell or otherwise provide e-mail addresses or personal information to mailing list companies or other similar database organizations. However, we may occasionally include your e-mail address in a request to a product's manufacturer to respond to you directly. Please contact us if you do not wish to have this information used as a basis for further contact with you.

 

Contacts from Stellar Scientific

 

Stellar Scientific may need to contact you for sales information, customer service or technical support. Please contact us if you do not wish us to continue contacting you for any of these purposes. Stellar Scientific reserves the right to contact site visitors regarding their account status and changes to any relevant agreements or policies. Stellar Scientific reserves the right to change this policy at any time by notifying visitors of the existence and location of the new or revised privacy policy.

 

Questions or Comments

 

If you have any questions regarding the use of any information we obtain about customers, or if you believe Stellar Scientific, Inc. has not adhered to these principles, please notify us by phone at 844-300-7857, or by e-mail at customerservice@stellarscientific.com.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE nameCOOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.
IS_DEVELOPER_MODE Session crypt key to indicate whether system is in developer mode.
SAAS_DESIGNEDITOR_VISUAL_BLOCK_MANAGEMENT_MODE Indicates whether system is in visual block management mode.
SAAS_DESIGNEDITOR_THEME_PREVIEW_MODE Indicates whether system is in theme preview mode.
SAAS_DESIGNEDITOR_INLINE_TRANSLATION_MODE Indicates whether system is in inline translation mode.
MAGE_COOKIE Indicates that cookies are initialized.